Account
Delete Your Zigvy Account
You can ask Zigvy to permanently delete your Zigvy account and the personal data held with it. You do not need to be signed in to make the request — fill in the form below, confirm with the code we text to your registered number, and the deletion runs straight away.
Request account deletion
The number you use to sign in to Zigvy. We text a code to it to check the request is really yours.
Submitting this form does not delete anything on its own — you confirm with a code on the next step.
How the request is handled
- 1You submit the form with your registered mobile number. Nothing is deleted at this point.
- 2We text a one-time code to that number. This is how we make sure nobody can delete an account that is not theirs.
- 3You enter the code. Your personal data is erased immediately and you are shown a reference number.
- 4If the account still has an order on the road, a store, a delivery partner profile or money owed either way, the request is recorded and verified, and the deletion completes as soon as that is closed. The page tells you exactly what is holding it up.
Data that will be deleted
All of this is removed from Zigvy and cannot be recovered:
- Your profile — name, mobile number, email address and profile photo
- Any Google sign-in linked to the account
- Saved delivery addresses
- Saved items and wishlists
- Notification and device settings, including push tokens
- Every signed-in session, on every device
- Reel likes and comments you posted
Once this is done the account can no longer be signed in to, and your mobile number is no longer attached to it. If you use Zigvy again later, you start with a brand-new account.
Data that may be retained
Some records cannot be deleted along with the account, because we are required to be able to produce them or because they are also somebody else's record of the same transaction:
- Order and transaction records — invoices, payments, refunds and delivery records, which accounting and tax rules require us to be able to produce
- Records needed to resolve an open dispute, chargeback or refund
- Records that help us prevent fraud and abuse of the platform
- A record of this deletion request itself, as proof that it was made and actioned
These records are kept detached from your identity wherever possible, and are retained for as long as required by applicable legal, accounting, security, tax or regulatory requirements. They are not used to contact you or to market to you.
Another way to reach us
If you no longer have access to your registered number, email info@zigvy.in from the address on your account, or use the details on our Contact page. We will verify who you are before deleting anything.
What we collect and why is set out in full in our Privacy Policy.