Legal
Privacy Policy
Last updated 11 August 2026
What we collect when you order, why we need it, and what you can ask us to delete.
What we collect
To take and deliver an order we collect: your mobile number, your name if you give one, the delivery addresses you save, your order history, and the location you choose or allow us to detect so we can show stores that deliver to you.
If you use the app, we also collect a push notification token so we can tell you when your order status changes. Delivery partners' live location is collected while they are on a delivery, so you can track your order.
Why we collect it
To place your order with the store, to deliver it, to let you track it, to contact you about it, to handle refunds and support, and to meet legal and tax obligations. We do not sell your personal data.
Who we share it with
The store you ordered from receives your name, the order and the delivery address. The delivery partner assigned to your order receives your address, and your phone number only after they have collected your order — it stops being shared once the order is delivered.
We use service providers for SMS delivery, push notifications, maps and hosting, who process this data on our instructions.
How long we keep it
Order records are kept as long as required for accounting and tax. You can delete your account at any time from https://www.zigvy.in/delete-account; we remove your personal profile, addresses and saved preferences, keeping only what the law requires us to retain.
Security
Traffic between your device and our servers is encrypted. Sensitive fields such as bank details for our partners are encrypted at rest. We sign you in with one-time codes rather than storing passwords.
Your choices
You can edit or delete saved addresses at any time, turn off location permission in your device settings, and turn off notifications. Some of these will limit what the service can do — without a location we cannot show stores that deliver to you.
You can delete your account and personal data yourself at https://www.zigvy.in/delete-account — it verifies the request with a code sent to your registered number, so it works even if you can no longer sign in. That page also lists exactly what is removed and what we have to keep.
To request access to your data, or for anything the deletion page cannot cover, contact Zigvy using the details at https://www.zigvy.in/contact.